all press releases all press releases
Ihre Behördennummer 115

Source: BMI

Driving licences, vehicle re-registration, low emissions stickers, personalized registration numbers, registration of new vehicles and much more – as of today, the community helpline number 115 can also provide competent advice to anyone with a mobility question. By calling this number, members of the public can obtain quick and reliable answers on all pressing matters and find out which offices can help them in their town or city. A new flyer entitled „Information for Road Users“ provides an overview of the range of new services available on the 115 number concerning mobility.

Steffen Bilger, Parliamentary State Secretary at the Federal Ministry of Transport and Digital Infrastructure, said:

Our objective is modern, clean, accessible and affordable mobility. Many members of the public require answers to pressing questions from the authorities, and the community helpline number 115 helps them to navigate the administrative maze. Fast and competent help - that's what modern, efficient administration is all about.

Prof. Günter Krings, Parliamentary State Secretary at the Federal Ministry of the Interior, Building and Community, said:

115 interlinks local authorities, federal states and the Federal Government in an exemplary manner. It is an example of best practice in the provision of public information and is working splendidly. Members of the public can call the helpline and easily get answers to their questions without needing to know who is responsible.

Members of the public can dial the community helpline number 115 between 08.00 and 18.00 hrs from Monday to Friday and obtain information across the entire spectrum of the services provided by the public authorities, from A for affordable housing to Z for zero emissions vehicle registration. In addition to the federal administration, over 550 local authorities and twelve federal states are already participating in the scheme. Around 80 million people in Germany can call 115. 26 million of them can receive information on their local authority. All the authorities participating in the 115 scheme make information on their most frequently provided services available on the 115 knowledge database.

Calls to the community helpline number 115 are usually charged at the landline rate and are included in many flat rates.

More information can be found at www.115.de